Frequently asked questions
Q: How do I order a cornetto?
A: Everything regarding choosing, personalising and ordering a cornetto is explained in this section.
Q: Is there a mouthpiece included in the price of a cornetto?
A: No. Mouthpieces are sold separately. See the Mouthpieces section.
Q: How long will it take for my order to be ready?
A: Orders usually ship within 2 months for plain 3D printed models and around 3 months for leather-covered.
Q: Do you have instruments ready to sell and ship?
A: One of the most beautiful features of 3D-print is that everything can be personalised. That also allows for many models and options instead of only a few. Having a stock of instruments ready to ship would therefore play against the best part of 3D-print. So no, we don’t have any sort of stock and quickly produce personalised instruments at request instead.
Q: How can I pay for an order?
A: We receive payments through bank transfer (to Germany or Switzerland) or through Paypal (www.paypal.me/RicardoSimian). For Paypal payments a transfer fee must be added. Since this commission depends on too many factors for us to calculate it (wether you have a Paypal account, the currency of such account, your country, wether you’ll pay using a credit card…) and therefore we ask you to look for the „received amount after fees“ and/or check which fees will apply in your case here.
Q: Will I be able to play at 415 Hz. by using the Bismantova extensions on a 440 instrument?
A: No. The Bismantova extensions allow for small pitch corrections, not semitones.
Q: How much are the shipping costs to my country going to be?
A: That depends on many factors (where do you live, how big will be the box required for your shipment and how much will it weight). We look for the best delivery option within the Swiss Post. A package large enough to carry a single soprano cornetto costs CHF 19.00 within Europe and CHF 24.00 anywhere else in the world. Special orders with larger measurements or shipments including several instruments may cost more.
Additional local custom charges change from country to country and apparently also from day to day. We are unable to provide any information regarding this. All local custom charges are to be paid by the customer and are not included in our prices.
All Swiss local taxes are included in the price. 3D Music Instruments does not pay VAT tax in Switzerland and therefore no VAT tax declaration can be provided for the instruments. Your local custom office may charge you additional customs and/or VAT taxes upon delivery.
Q: Are your instruments exact replicas of museum instruments or modified versions?
Q: Is an "S-shapped" instrument more comfortable for the hands?
A: Not necessarily that is something very personal and it changes according to the players' hands and his/her technique.
Q: Do you have learning methods/books/manuals for cornetto beginners?
A: We find that at the current moment the best pedagogical material for the cornetto is still Riccardo Rognoni's "Passaggi per potersi essercitare" (Venice, 1517), which is full of exercises which can be customised to your level.
Q: Are the "Bismantova" extensions included in the price?
A: Yes, each black or white soprano and alto instrument comes with two upper and one lower extensions, but please note that this applies only to plain black and white instruments, not leather-covered. Further Bismantova extensions can be requested as well.
Q: Can I change an order once placed? Which are your terms and conditions?
A: See terms and conditions.
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